Refunds and cancellations

Cancelling a subscription

You can cancel your plan at any time from Billing in your account. The plan stays active until the end of the period you have already paid for, then ends; you will not be charged again. In India, cancelling also stops the UPI AutoPay, card or e-NACH mandate.

Refunds for subscriptions

Payments for a subscription period are not refundable, including for unused time in a monthly or yearly period, or when you reduce the number of seats.

If you were charged twice or charged in error, email [email protected] with the invoice number. We refund confirmed duplicate or erroneous charges in full, to the original payment method, within 7 working days.

Printed and NFC card orders

You can cancel a card order before you approve the print proof, and receive a full refund. Once you approve the proof, the cards are made to order with your details and the order can no longer be cancelled or refunded.

If cards arrive damaged or printed differently from the approved proof, contact us within 7 days of delivery with photos and we will reprint them at no cost.

Failed payments

If a renewal payment fails, your account keeps working for 7 days so you can update the payment method, then becomes read-only until paid. Your data is never deleted for non-payment.

How refunds are paid

Approved refunds go back to the original payment method (card, UPI or bank account). Depending on your bank, it can take 5 to 7 working days after we issue the refund for the money to appear.